Well I know ppl in my neighborhood are complaining about the same problem, words coming strait from verizon.
My ping latencies had been over 1,000ms on avg. A support ticket was created to cut down the length of the provider line for it was to long. Immediately a saw my pings go way down. but its still isnt sufficient for gaming I get and average of 100ms ping.
I will def. call my provider. to see what’s up because theirs still no fios in my area, and wont be anytime soon