Outsource, no really, Ive been making webpages and text conversion programs and general crap for a while on rentacoder.com, post the job there after defining what you want better and they will make something on the cheap. Make sure they provide the source. BTW microsoft outlook has a CRM addon that looks like it might fit the bill, old versions of ACT! would do, the later versions sorta jumped the shark.
BTW, your sister really needs to define the project a bit more, I have no friggin idea what is requested from whats posted. You need to define it a bit better to get a reasonable quote.