Say what you will, but ever since the best buy opened in Altoona it is the first place I go for electronics. I actually get to talk to salespeople that know more than I do about their products. I hate going into a store to ask specifics about a product and I know more about it than the person selling it.
So anyway today I went shopping for a new phone since I was eligeable for my annual upgrade and my razer v3m was getting long in the tooth and I needed something with a full qwerty kb. So I went to best buy thinking about getting the balckberry pearl (yes I know it's not a true qwerty kb, shush). Well they didn't have one and the salesperson let me in on the fact that since it is a smartphone it would cost me an extra $30 a month for the e-mail and web service which I neither wanted nor needed. I told him what I needed in a phone and he showed me his own phone which was perfect for what I needed. He then let me know that since I was using an annual upgrade if I went to the verizon store I would get an additional $50 rebate that I wouldn't get at best buy. He then told me where the verizon store locations were in town and which one was best, which happened to be best buy competitor circuit city. So rather pressure me into making a buy there, spending more money, and generally being unhappy...this guy helped me.
And this isn't an isolated incident. Another time I was looking for a laptop. Best buy didn't have exactly what I was looking for but the salesman had recently been to sams club and they had the model I wanted.
This is good sales practice because best buy is the store I always try first knowing if they don't have what I need they will help me find it rather than steer me to something I don't want.
Incidentally I went for the LG ENv9000