Agree 100% with krakah. I was there with him and a few others for that particular event. I have been to the GXL numerous times myself and certainly won't be going to any more.
sully - long story short at the last event we went to was that one of the guys from our group had pre-paid and then wasn't able to attend since he got sick that day. So, since krakah lives within 5 miles of the event, we gave him a call and convinced him to go. We were in the BF3 5v5 tournament and we needed a 5th due to the original guy not being able to go. Before he arrived, we cleared it with the GXL staff that it would be alright for krakah to basically inherit our other guy's seat that was already paid for.
So, he shows up, we explained everything again, and they allow him to enter. However, the problem was that they didn't actually sign him in at the front desk. So, of course, once we decided to leave, they wouldn't let him because they had no way of proving that it was his own equipment that he was taking. Despite 3 other people verifying it was his. We had to basically beg turk to let him leave so that we could all get the hell out of there.
Now, I understand from the event's standpoint where they are coming from on this as they don't want to see anything get stolen obviously, BUT...the way it was handled was a complete joke. Each time I go to GXL, I get more and more disappointed with the staff more than anything else to be honest. Krakah can fill in the blanks on that story if he wants to, but that's the jist of it.