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Author Topic: Comcast Tests a New Bandwidth Throttle  (Read 9408 times)

Offline sully!

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Re: Comcast Tests a New Bandwidth Throttle
« Reply #30 on: August 30, 2008, 09:45:54 AM »
I'm not surprised they don't know anything about the bandwidth caps. Nothing's been posted on our main intranet site about it yet. Not sure about the one the CAE's use for product info though. But he's right about the "engineers" comment. This stuff is most likely being handled at a national level and the regional people (including the folks who staff the call centers) are not involved in any bandwidth monitoring.
« Last Edit: August 30, 2008, 09:47:46 AM by sully »
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Offline Agent4054

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Re: Comcast Tests a New Bandwidth Throttle
« Reply #31 on: August 30, 2008, 08:14:34 PM »
From my rough calculations, to get to 250GB in a 30 day period, you would have to average 96.45 KB/s every second of every minute of every day of that period. (250,000,000,000 bytes / 30 days / 24 hours / 60 mins / 60 secs = 96,450 bytes/sec).

I was just thinking about this today, and how easy it actually is to be able to cap that. I downloaded a bandwidth monitor about 4 hours ago and already it has totaled in about 5 gb through youtubing, listening to music via playlist.com, watching vids on Hulu, and DL'ing torrents (daily routine). To reach the 250gb cap, you'd have to DL a little over 8gb a day. On a 20/20 line, this would be very easily accomplished. If, by some way your downloads/uploads capped out, within an hour you could transfer 9gb worth of data. But even if you weren't getting max speed, it would not take much longer.

250gb is not exactly a high ceiling. Yes, to the average user it is, but eh. I doubt any of us are average users.

Offline sully!

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Re: Comcast Tests a New Bandwidth Throttle
« Reply #32 on: September 01, 2008, 05:57:18 PM »
But you aren't on the net 24/7. You have to sleep and poop and some point ;)
Please just walk away. I don't want to have to stand here and say something so awesome that I'll have to remember it the rest of the day. Thank you!

Offline Czar

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Re: Comcast Tests a New Bandwidth Throttle
« Reply #33 on: September 01, 2008, 11:25:39 PM »
But you aren't on the net 24/7. You have to sleep and poop and some point ;)

True. But my Linux server can download 24/7 without pooping. And that usage graph I posted is just from torrents.

Offline decepticon

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Re: Comcast Tests a New Bandwidth Throttle
« Reply #34 on: September 02, 2008, 07:50:53 AM »
But you aren't on the net 24/7. You have to sleep and poop and some point ;)

True. But my Linux server can download 24/7 without pooping. And that usage graph I posted is just from torrents.
I think we are that top .001% that Comcast is trying to dissuade from downloading all the time.
That's Mr. Deception to you.

Offline Czar

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Re: Comcast Tests a New Bandwidth Throttle
« Reply #35 on: September 02, 2008, 08:08:22 AM »
lovely..still wish I had a way to check my overall usage as seen by comcast. If uploads aren't included..and all that.

Offline sully!

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Re: Comcast Tests a New Bandwidth Throttle
« Reply #36 on: September 02, 2008, 02:44:53 PM »
lovely..still wish I had a way to check my overall usage as seen by comcast. If uploads aren't included..and all that.
I'll see what I can find out for you guys, or if there isn't currently a way to do so, see if I can run a suggestion up the ladder and maybe get something implemented. I can see this is truly a sensitive subject for many of you. We all just need to remember to not blow anything out of proportion here and just wait and see what happens. Chances are if you've not received notice of this in the past, you won't in the future.

I know many of you have a bad impression of Comcast and that they don't care about the customer and before I worked there I had that same impression. But I can honestly say that every single person who works for Comcast really does care about the customer and every decision that gets made is challenged with "How does this affect the customer?". Also remember that unlike many other large companies, tech support is not outsourced to India or Pakistan. When you call 1-800-Comcast, you will talk to someone locally. In Central PA, all calls go to either Lebanon, PA or York, PA, not Beirut, Lebanon or even York, UK. So let's just take things in stride, see what plays out at the end of October (1 month after the policy takes effect) and in the meantime I'll see what I can find out for you guys.
Please just walk away. I don't want to have to stand here and say something so awesome that I'll have to remember it the rest of the day. Thank you!

Offline decepticon

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Re: Comcast Tests a New Bandwidth Throttle
« Reply #37 on: September 02, 2008, 02:53:08 PM »
I still think the cap is 'not good' but I doubt I will ever hit the cap.  Just as long as they don't just 'flip the kill switch' when you go over and at the very least give you a warning when you are about to reach a threshold before you hit the cap to avoid charges.
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Offline Czar

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Re: Comcast Tests a New Bandwidth Throttle
« Reply #38 on: September 02, 2008, 02:58:05 PM »
I just want a warning before I start getting charged. I may find my testes violently removed by my spouse.

And thanks, Sully, for offering to help out.

Offline sully!

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Re: Comcast Tests a New Bandwidth Throttle
« Reply #39 on: September 02, 2008, 03:47:42 PM »
Here is what was posted on our intranet. Basically the same info already posted. If you read the section called "Proactively Notifying Customers About Excessive Usage", you can see that they are simply spelling out policies that are already in place, but instead of an arbitrary trigger point, it is spelled out to be 250GB/month. The "punishment" is to contact the customer and ask them to curb their usage voluntarily. There is nothing stated about charging for overages, or cutting off your service if you go over the 250GB.

So again, I re-iterate. Let's take it in stride and not overreact until we have something to react to.

Quote from: Comcast Intranet
Comcast To Amend Acceptable Use Policy
 
Friday, August 29, 2008

Today we will announce we are making some changes to our “Acceptable Use Policy."  We have this policy in place so that we can maintain a consistently good high-speed Internet experience for our customers.  The policy contains rules on everything from spam to security and data usage.

We’ve taken several steps to clarify our Acceptable Use Policy for our customers. In January, we added new frequently asked questions about what we consider acceptable use of our service to the “Help” section of Comcast.net, www.comcast.net/help and the Security Channel pages on Comcast.net www.comcast.net/security.

Since that time, we’ve also listened to feedback from some of our customers who asked that we amend our policy on the limits we have in place for data usage – otherwise known as “excessive use.”  Excessive use means bandwidth or data usage that is significantly higher than typical residential usage. Excessive use is very atypical – less than 1% of our customers today use an excessive amount of data.  They use so much data that the usage could negatively impact the online service for other customers.

Beginning on October 1, 2008, we will amend our Acceptable Use Policy by establishing a specific monthly data usage threshold of 250 GB/month per account for all residential customers.  A preview of that policy is available in PDF format at www.comcast.net/networkmanagement.

What Does 250 GB/Month Look Like?
250 GB per month is a large amount of bandwidth or data use, much more than a typical residential customer uses.  Currently, our residential customers use approximately 2 to 3 GB a month.  To put 250 GB of use in perspective, a customer would have to do any one of the following in a given month:

    *     Send 50 million emails (at 0.05 KB/email)
    *     Download 62,500 songs (at 4 MB/song)
    *     Download 125 standard-definition movies (at 2 GB/movie)
    *     Upload 25,000 hi-resolution digital photos (at 10 MB/photo)

Proactively Notifying Customers About Excessive Usage
As part of our pre-existing policy, we will continue to contact the heaviest users of our high-speed Internet service and ask them to curb their usage.  This is the same system we have in place today.  The only difference is that we will now provide a limit.  If a customer uses more than 250 GB in a given month and is one of the top users of our service, he or she may be contacted by Comcast to notify them of excessive use.  At that time, we’ll tell them exactly how much data they had used in the previous month and ask them to curb their usage.  We know from experience the vast majority of customers we ask to curb usage do so voluntarily.

Communicating The Policy To Customers
We are taking a number of steps to notify our customers about this change.  We have posted a preview of the amended AUP on our Network Management page as well as provided an overview and a link to some FAQs.   We are also running banners on our Comcast.net portal as well as on our Security Channel Web page directing customers to the Network Management Web page.  In addition, we will be sending customers a bill stuffer notification that the amended AUP will officially go into effect on October 1st.
If you have any questions regarding this policy please refer to our FAQs, or speak with your manager.

Thank you in advance for your help in educating customers on this policy and listening and answering their questions.
Please just walk away. I don't want to have to stand here and say something so awesome that I'll have to remember it the rest of the day. Thank you!

Offline Czar

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Re: Comcast Tests a New Bandwidth Throttle
« Reply #40 on: September 02, 2008, 03:53:19 PM »
Does data usage include uploading?

Offline decepticon

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Re: Comcast Tests a New Bandwidth Throttle
« Reply #41 on: September 02, 2008, 05:20:48 PM »
I read that only the downstream will count.
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Offline decepticon

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Re: Comcast Tests a New Bandwidth Throttle
« Reply #42 on: September 02, 2008, 05:22:51 PM »

So again, I re-iterate. Let's take it in stride and not overreact until we have something to react to.


OMG! My HEAD A'SPLODE!

 :bomb:

After reading the notice, I am actually glad Comcast is taking that 'personal' type stance.  Basicaly, you have to really abuse the network in order to have serious action taken.

And I guess upstream will count.
« Last Edit: September 02, 2008, 05:27:27 PM by decepticon »
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Offline sully!

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Re: Comcast Tests a New Bandwidth Throttle
« Reply #43 on: September 02, 2008, 05:31:36 PM »
<a href="http://www.homestarrunner.com/sbzone02.swf" target="_blank" class="new_win">http://www.homestarrunner.com/sbzone02.swf</a>
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Offline decepticon

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Re: Comcast Tests a New Bandwidth Throttle
« Reply #44 on: September 02, 2008, 05:36:35 PM »
:lol:
That's Mr. Deception to you.